BIG BEAR LAKE CALIFORNIA

Frequently Asked Questions
 

Air Conditioning
Bathroom
BBQ Grill
Check-In/Check-Out
Cleaning Fee
DVD and VCR Player
Pet Friendly
Early Check-In or Late Check-Out
Firewood
Heating
Hot Tub/Spa
House Cleaning during my stay
Internet Access
Keys
Kitchen
Maintenance Issues
Natural Disasters and Travel to Big Bear
Restaurant Recommendations
Road Conditions
Security Deposit
Snow and Driveways
Television
Telephone
Tire Chains

Does the cabin have Air Conditioning?
No, because of Big Bear's mountain climate we do not need it most of the year. In fact, most homes in Big Bear do not have air conditioning. Each bedroom have ceiling fans and the living room has a portable fan. The average temperature in the summer in Big Bear is only 80 degrees during the day and 40 degrees at night. 

What is included in the bathrooms?
We offer our guest Luxury Towels - 2 hand towels, 6 face towels, 6 bath towels
-SPA line soap, conditioning shampoo, lotion
- 2 rolls of toilet paper in each bathroom

Does your cabin offer a BBQ?
Yes, it's a propane gas grill located on our lovely wood deck in the backyard. Please do not use charcoal or lighter fluid in our barbecue.

Where do I Check-In / Check-Out?
You do not since the keys are at the premises. That's great if your arriving late. No after hours charges to retrieve keys  like from big rental agencies!

Do I have to pay the cleaning fee?
The answer is yes! We charge a cleaning fee to every guest to assure that our cabin is cleaned properly for the next guest. The standard cleaning fee is $65 which is used to vacuum, dust, wash linens and tidy up the bathrooms, kitchen and to replace amenities! A small amount of cleaning products are available for guest under the sinks. A vacuum cleaner is also available.

Do you  have a DVD or VCR player?
Yes we offer a DVD and VCR player in the living room. One bedroom has VCR and in the other there is a DVD player.

Can I bring my pet?
Cougar's Tree House is dog friendly only.  Please refrain from bringing your feline pets, snakes, or dangerous pets!  Our yard is fully fenced for your dog or dogs romping enjoyment. We ask that you pick up after your pets, before you depart from your stay with us. Our carpets are professionally steam cleaned yearly to keep our home in tip top shape. Your caged pets such as birds, rabbits, hamsters, and goldfish are welcome provided that you clean up after them and no damage will occur.

Early Check-In or Late Check-Out? 
We try to accommodate each guests schedule as much as possible. Many times we are booked back to back and our cleaning staff needs this time to clean properly. Please be respectful of our policies to avoid penalties. A late or early check in/out fee may apply and must be paid in advance. Our Check In time is after 4 P.M. on your arrival day and Check Out time is before 11 A.M. on your departure day.  

Do you provide firewood?
Yes, you can purchase firewood during check out for an small fee. Be sure to check the option of your choice. The firewood will be place inside next to the fireplace. We do not offer a gas key to the gas starter due to regulations. Fire starter sticks and wood can be purchased at any local store around town including 7-11, and grocery stores.

Does the cabin have a heater?
Yes, we have a wall furnace for your comfort and a wood burning fireplace if you should be in a romantic mood . 

Is there a spa or hot tub available?
Yes, we have a hot tub installed on our beautiful wood deck located in our wooded back yard. Perfect to warm your bones after skiing or enjoyed anytime throughout the year.

Can I have the house cleaned during my stay?
Yes, for an additional fee our housekeeping staff is available to clean during your stay.

Do you provide Internet Access?
Yes, we offer free wireless internet and use a G Plus MIMO router for increased speed, coverage and reliability. We do not provide an Ethernet port so your laptop will have to be equipped with a wireless card. No refund of rent will be provided for disruption.

How do I get the keys?
Keys are located at the property. Your personal codes will be emailed to you with your welcome letter.

What is included in the kitchen?
- Plenty of dishes
- Pots, pans, baking sheets, tupper ware
- Silverware, cooking utensils, potato peeler, wine opener, spatulas, ect.
- Drinking glasses, coffee cups, platters
- Coffee maker + 1 coffee pack and filters
- Dishwasher, microwave, refrigerator, gas range
- Dishwasher soap, hand soap, 1 sponge,1 dish rag and 1 kitchen towel
- Most cooking spices
- 1 paper towel roll
- 1 trash bag
- Toaster, blender, hand mixer, crock pot

What if something is not working in the home?
Please call us to inform us of the problem if it needs immediate attention.  We will do our best to fix any problems that arise during your stay. Hot tub, DSL, Televisions, DVD/VCRs, satellite, small appliances, etc., are supplied as "extras" for Guest use.  In the event of a malfunction or breakdown we will have the "extra" repaired as quickly as practical. No refund of rent will be provided for disruptions. 

What if there is a natural disaster and I can not get to Big Bear?
We will provide a full refund only in the event that all three roads into Big Bear are closed or if an evacuation in the area has been announced. We do not refund in the event of snow storms, fire or earthquakes etc.

Do you recommend any restaurants?
Yes, we recommend the following restaurants:
Breakfast - Grizzly Manor & Thelma's
Lunch - Bear Belly Deli, Cocino de Mexico (in Bear City across from Fire station)
Dinner - Peppercorn Grill, B's Backyard Barbecue
Steaks - Captain's Anchorage, Cowboy Express
Italian - Peppercorn Grill, Village Pizza
Chinese - Pong's Oriental Delights
Himalayan/ Indian - Big Bear's Himalayan Restaurant

How do I find out road conditions?
Please go to the Department of Transportation website at WWW.DOT.CA.GOV or call 1-800-427-ROAD.

Will I have to pay a security deposit?
Yes, we collect a security deposit calculated at 50% of your total nightly room rate and a a minimum of $200. Security Deposits will be refunded to you usually within 21 days after your departure, however most of the time it takes us only 7 days. Deposits will be refunded back to your Pay Pal account or by Check if more than 60 days have elapsed from your original payment. If you did not have a Pay Pal account and paid using a credit or debit card a refund will post to the payment card used.

Are the driveways cleared if there is snow?
Yes, we have contracted with a company during the winter months to plow our driveway. They will usually come within 24 hours of a storm only if there is more than 3-4" of snow. Please allow them to plow the driveways when they come. We also have a can of Snow Melt and a snow shovel at the top of the stairs for you convenience for stairs and icy patches on driveway.

Do you provide cable or satellite TV?
Yes, we have Dish Network Classic Silver 200, which includes local channels and satellite music channels. If there is a special pay per view event you would like to watch during your stay, please contact us so we can accommodate you. Any costs associated with the event will need to be paid for in advance. No refund of rent will be provided for disruption.

Do you provide phone service?
Yes, our cabin is equipped with local phone service. If you need to make a long distance call you may use a phone card or Skype through your computer. No refund of rent will be provided for disruption.

Do I need tire chains?
We recommend carrying chains with you in the winter months. It is not recommended you rely on purchasing chains on the mountain as it can be quite expensive in the event of a storm. For chain requirements you can go to WWW.DOT.CA.GOV or call 1-800-427-ROAD.